BOOKINGS

Cancellation Policy – Moon Relax

At Moon Relax, our cancellation policy is strict and applies to all clients, including those with gift certificates or prepaid bookings:

• Cancellations less than 24 hours in advance: No refunds will be issued for treatment.
• No-call, no-show No returns will be made.
• If you have any concerns about injuries, pregnancy, or other special situations, please contact us before your appointment to resolve any questions. We'll be happy to verify if the treatment is suitable for you or if it's possible to reschedule your appointment well in advance.
• Important: Requests made with less than 24 hours' notice are also non-refundable. Our therapists and rooms are prepared exclusively for you. Booking and not showing up, or making last-minute changes, represents a lack of respect towards our center, and we do not accept it.
• Customer Responsibility We are not responsible if clients do not correctly note down the day and time of their appointment. It is the client's responsibility to keep track of their reservation.

Thank you for your understanding and for helping us maintain a quality service for all our customers.

Center Rules

• Don't talk on the phone.
• Turn off or mute your cell phone.
• If you wish to speak with your partner or with the attendant, please do so in a low voice so as not to disturb other customers.
• If the customer arrives late for their appointment, the full amount for the reserved time will be charged. Example:
  • If a client books a 60-minute appointment and arrives 15 minutes late, the 60-minute massage will be charged, and the session time will be shortened.
  • 90-minute massage, and the client arrives 30 minutes late. They will be charged for 90 minutes, and the massage will be 60 minutes.
  • Same criteria with toppings added to treatments.
• Please arrive on time.
• Do not make loud or disruptive noises.
• Smoking is not permitted on the premises.
• Do not bring children or animals to the center.
• Your collaboration is of great importance for maintaining the common good.
• If you miss your appointment without prior notice, you will not be allowed to schedule another appointment unless you pay 100% in advance for the next service you book.

Gift Voucher Policy

• If you have a gift certificate and have not notified the center of a change in date or time at least 24 hours before your appointment, the gift certificate will expire.
• If scheduled on the same day at least 2 hours before treatment, changes can be made.
• Treatments lasting more than 2 hours must be paid for using 100%.
• Gift cards with an expiration date of 6 months from the date of purchase. EXPIRED VOUCHERS WILL NOT BE ACCEPTED.
• Shower service is not available for exfoliation. Removal is done with hot towels, hot water, and rose essence.

5+1 Bonus Policy

• It can be used any day of the week, depending on availability.
• Personal use, non-transferable.
• Valid for 6 months from the date of purchase.
• Includes 6 sessions: pay for 5 and the sixth is free, redeemable for any of the massages included in the voucher.

Data Protection and Privacy

• The personal data collected will be processed in accordance with current data protection regulations.
• The customer has the right to access, rectify, or delete their personal data by contacting us through our official email.

Right of Admission

• Moon Relax Spa S.L. reserves the right of admission in case of:
  • Inappropriate or disrespectful conduct towards staff or customers.
  • State of intoxication or under the influence of substances.
  • Repeated non-compliance with our cancellation and attendance policies.

By making a reservation at Moon Relax Spa S.L., the client accepts all the aforementioned conditions.